We process all orders within 1-3 business days of them being placed. Once your order has been shipped, you will receive an email with a tracking number.
Delivery times vary depending on your location and the shipping method selected at checkout.
Standard Shipping:
United States: 5-7 business days
Canada: 7-14 business days
International: 10-20 business days
Please note that these are estimated delivery times. Delays can occur due to customs, public holidays, or unforeseen events. We appreciate your patience and understanding.
Shipping costs are calculated at checkout and are based on the weight of your order and your shipping address. We occasionally offer free shipping promotions, so keep an eye out for those!
We proudly ship worldwide! For international orders, please be aware of the following:
Customs and Import Duties: The recipient is responsible for all customs duties, taxes, and fees. These charges are not included in your order total and are determined by your country's customs office. We have no control over these fees and cannot predict what they may be.
Customs Declarations: We are required by law to declare the full value of the goods on all customs forms.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. If you haven't received a tracking number within 3 business days, please contact our customer service team at info@highendlights.com.
If your package is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue. If your order arrives damaged, please take photos of the packaging and the damaged item and email them to us within 48 hours of delivery. This will help us file a claim and send you a replacement as soon as possible.
If you have any questions or concerns about your order's shipping, please don't hesitate to reach out to us at info@highendlights.com. We're here to help!
loading
